Returns & Refunds Policy

MMS TEXTILES LTD | Effective Immediately

1. Policy Overview

This return and refund policy applies to all men’s bohemian fashion garments, including linen shirts, tailored trousers, boho style sets and casual statement pieces purchased from MMS TEXTILES LTD. Our return rules are designed to be reasonable and customer-friendly while maintaining fair operational standards. We allow returns for most common customer scenarios, with a few practical exceptions to protect product quality and business regularity.

2. Eligible Return Cases (Acceptable Returns)

Items may generally be returned or exchanged within 30 calendar days from delivery date under the following reasonable conditions, provided the goods remain in resalable condition:

• Product received with manufacturing defects, stitching errors, fabric flaws or uneven printing.
• Incorrect item received, including wrong size, wrong colour or incorrect style compared with customer’s original order.
• Items that do not fit customer’s body size or do not match personal styling preference (subject to clean, unused and intact condition).
• Parcel damaged during transit, causing visible damage to clothing fabric or packaging.
• Any other reasonable scenario where the product cannot be normally worn or used as intended.

First return or exchange per order is fully free of return shipping cost for customers.

3. Non-Returnable & Non-Refundable Situations

To ensure consistent product quality and fair service for all customers, we reserve the right to refuse returns or refunds in the following practical situations. These rules are standard retail practices and not intended to restrict normal consumer rights:

• Items that have been worn, washed, ironed, altered, stained or damaged by daily personal use.
• Missing original tags, original packaging, accessory parts or product labels that come with the garment.
• Return request submitted after the 30-day return window has expired.
• Severely damaged returns caused by improper customer storage or careless handling after delivery.
• Intentional man-made damage, excessive wear and tear, or obvious misuse of clothing items.
• Any return application suspected of repeated unreasonable return behaviour or abusive return requests.

4. Return Shipping Cost Rules

We adopt a flexible and customer-oriented return shipping standard:

• The first return or exchange for each individual order will include complimentary return shipping, covered entirely by our company.
• Any further return or exchange applications for the same order will require customer-borne return shipping fees, which will be assessed based on item weight and delivery scope.
• Special cases may be reviewed manually by our support team depending on the actual situation.

5. Refund Process & Exact Arrival Time

Once we receive and inspect your returned items and confirm they meet return conditions, we will proceed with your refund in a timely manner. We use clear, fixed timeframes for all refund processing:

• After successful inspection of returned goods, our team will submit the refund request within 2 working days.
• Customer funds will appear in the original payment method account within 5–10 working days after our refund submission.
• Final arrival speed may vary slightly depending on different payment provider processing cycles, which is outside our direct control.
• For partial returns, only the returned item value will be refunded; original order free shipping benefits will remain valid.

6. Liability Disclaimer Clauses

We outline reasonable liability limits to clarify the respective responsibilities of our store, delivery carriers and customers, covering all return, refund and logistics related matters:

• Force majeure exemption: We shall not take responsibility for delayed return processing, lost return parcels or extended refund waiting time caused by uncontrollable events including extreme weather, carrier strikes, public traffic restrictions and official policy adjustments.
• Third-party logistics exemption: Once return parcels leave the customer’s hands and are handed over to delivery carriers, any loss, tear or contamination during transit falls under the carrier’s liability scope. Our team can provide supporting order documents for claim assistance, yet we do not undertake corresponding compensation obligations for carrier errors.
• Customer information liability exemption: If return applications are delayed or rejected due to incomplete order number, delivery receipt and other supporting materials provided by customers, our business will not bear related losses arising from insufficient information submission.
• Subjective experience exemption: Differences in personal subjective feelings such as fabric softness, colour shade visual difference and wearing fit do not count as product quality defects that oblige full compensation. We offer return channels as a courtesy rather than an unconditional compensation commitment for subjective dissatisfaction.
• Post-return inspection exemption: If returned items show secondary damage after reaching our warehouse, which cannot be traced back to original factory or transit damage, we hold the right to suspend refund progress, and we shall not be liable for losses formed during customer storage before return posting.
• Payment channel delay exemption: We fully comply with our internal refund submission timeline; any prolonged fund arrival period caused by the capital settlement rules of third-party payment service providers is beyond our operational control, and we shall not compensate for losses generated from such waiting cycles.

7. Reasonable Exceptions & Flexible Manual Review

We maintain flexible judgment for special customer situations. If you encounter special circumstances such as delayed parcel collection, unexpected logistics issues, or genuine product concerns beyond your control, you may contact our support team for manual review. We always attempt to offer a reasonable solution where appropriate.

8. Policy Updates Rules

MMS TEXTILES LTD reserves the right to adjust and optimise this returns and refunds policy according to business and industry requirements. The latest valid version will always be displayed on this dedicated page and take effect immediately after publication on site.

9. Official Enquiry Contact Information

For return eligibility consultation, refund progress tracking, special exception application and policy related questions, you can reach our team through the official business information listed below: